Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grindsupplyco@gmail.com. Please note that returns will need to be sent to the following address: 

15 Chingswell Street, Bideford Ex392nf

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grindsupplyco@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grindsupplyco@gmail.com.

So, not so keen on what you bought? maybe we messed something up?

At Grind Supply Co, our customers mean everything to us. If your unhappy or disappointed with a purchase/service and would like a Refund, Exchange or Store Credit ...that is cool with us....but the following terms and conditions apply.

The outlined conditions are non negotiable.

We reserve to right to offer/remove/replace the offer with any of the following.

  • A refund to the sum value of the goods at time of sale, made payable to the method of payment provided..i.e if its cash, you get cash, if you paid via PayPal...your getting PayPal.
  • An exchange of product to the value of the goods at time of sale.
  • Store Credit to the value of the good sold, at the time of sale.

This offer is limited to one instance per item, per sale, per customer.

I.e if you return an item for an exchange, you cannot then bring the item back for a refund or store credit...if you claim store credit you then cannot claim a refund.

When an exchange, refund or Store credit offer is made and accepted all further refund or replacement policy and conditions becomes null and void.

We will, However make special accommodation for faulty goods, please refer to the Faulty Goods Policy later in this document

All items must be returned in an as sold condition, with original packaging intact and un damaged.

The customer must make contact regarding a return within 28 days of the initial purchase, We will take into consideration delivery times but we feel 28 days is an ample time frame.

All instore purchases are subject to a 28 day return window

All online orders are subject to a 28 day return window, this window starts from the date of delivery.

Digital products are not subject to our standard terms and conditions and will be outlined under product specific terms & conditions on an individual basis.

No exceptions will be made to this in regards to bank holidays or public holidays

Online orders must provide a reason for return, prior to the return.

This notification will massively speed up the returns process.

We will accept items that have had shrink wrap removed and items that were on sale...in the case of on sale items, the refunded value will be equal to the price at time of initial purchase.

In the case of hardware:

In order for us to issue a refund all items must be returned in a AS SOLD condition.

that means, the same condition it left Grind Supply Co.

refunds will not be issued to

  • boards that have been set up or gripped. 
  • wheels that have had bearings fitted
  • bearings that have been fitted into wheels
  • bolts that have been used
  • any damage/wear resulting from trying things out.

we will accept items that have had shrink wrap removed and items that were on sale...in the case of on sale items, the refunded value will be equal to the price at time of initial purchase.

In the case of Apparel, Footwear and other Soft Goods

In order to issue a full refund all items must be returned in an AS SOLD condition.

Refunds will not be issued to

  • any apparel that has been worn, soiled, damaged, creased or otherwise used.
  • any apparel with removed, torn or damaged labels and tags.
  • footwear that has been creased, scuffed, visibly worn.
  • footwear that has been worn outside, with ANY marking to the sole.
  • footwear with any marks to the interior or exterior or in other conditions than it left Grind Supply Co
  • footwear with damaged boxes, label or tags
  • footwear with out all original laces, stickers and box content.

The decision to refuse a refund is under the discretion of Grind Supply Co Limited.

All decisions remain final.

The customer will be responsible for all return costs, that includes but is not limited to shipping, import or export taxes and shipping insurance.

Fraudulent Claims

We take fraud very seriously at Grind Supply Co and reserve the right to refuse the above offer AT ANY POINT we feel a fraudulent claim is being made.

We also reserve the right to pass any claims we feel are fraudulent to the relevant authorities for further investigation

We also strongly recommend that any returns are sent recorded with tracking information.

We are in no way responsible if you parcel becomes lost in the post

Faulty Goods

Unfortunately, from time to time, an item may slip through quality controls made by our suppliers and ourelvels

The customer must make contact regarding a return within 14 working days of the initial purchase, We will take into consideration delivery times but we feel 14 working days is an ample time frame.

In the case of Faulty Goods:

We reserve the right as a retailer to refuse a refund due to faulty goods, faulty goods remain the responsibility of the Manufacturing/Distribution company associated with the product in question.

We will however deal with all Faulty Good claims on behalf of our customers, that is inclusive of but not limited too

  • initial notification of claim
  • declaration of faults
  • communication with the brand
  • organization of replacement goods
  • further customer service

We reserve the right to amend this document at anytime with out prior notification.

PLEASE SEND ALL RETURNS TOO :

GRIND SUPPLY COMPANY

15 CHINGSWELL STREET

BIDEFORD

EX39 2NF