Refund policy

So, not so keen on what you bought? maybe we messed something up?

At Grind Supply Co, our customers mean everything to us. If your unhappy or disappointed with a purchase/service and wish for a refund, that is cool with us....but the following terms apply.

the customer must make contact regarding a return within 14 working days of the initial purchase. We will take into consideration delivery times but we feel 14 working days is an ample time frame.

we will accept items that have had shrink wrap removed and items that were on sale...in the case of on sale items, the refunded value will be equal to the price at time of initial purchase.

in the case of hardware:

In order for us to issue a refund all items must be returned in a AS SOLD condition.

that means, the same condition it left Grind Supply Co.

refunds will not be issued to

  • boards that have been set up or gripped. 
  • wheels that have had bearings fitted
  • bearings that have been fitted into wheels
  • bolts that have been used
  • any damage/wear resulting from trying things out.

we will accept items that have had shrink wrap removed and items that were on sale...in the case of on sale items, the refunded value will be equal to the price at time of initial purchase.

in the case of apparel.

in order to issue a full refund all items must be returned in an AS SOLD condition.

refunds will not be issued to

  • any apparel that has been worn, soiled, damaged, creased or otherwise used.
  • any apparel with removed, torn or damaged labels and tags.
  • footwear that has been creased, scuffed or obviously worn
  • footwear that has been worn outside, with any marking the sole.
  • footwear with damaged boxes, label or tags
  • footwear with out all original laces, stickers and box content.

The customer will be responsible for all return costs, that includes but is not limited to shipping, import or export taxes and shipping insurance.

We also strongly recommend that any returns are sent recorded with tracking information.

We are in no way responsible if you parcel becomes lost in the post